Happy feet. Happy life. Happy soles. Happier people.
Shipping Policy
At Hey Happy Soles, we keep things simple, speedy, and transparent - because buying cute socks should never feel complicated. All orders are shipped from Nottingham using Royal Mail’s trusted Tracked services.
📍 Where We Ship
We currently ship within the United Kingdom only.
⏳ Processing Time
Orders are packed and dispatched within 1-2 business days (Monday-Friday).
Tracking details can be emailed as soon as your order ships.
🚚 Shipping Options (Royal Mail Tracked)
Tracked 48 - Standard Delivery - £3.50
Delivery aim: 2-3 business days
Tracked 24 - Express Delivery - £4.50
Delivery aim: 1-2 business days.
✨ Free Standard Shipping Over £30
Spend £30 or more and receive FREE Royal Mail Tracked 48 shipping.
(No code needed - it applies automatically at checkout.)
🏡 Free Local Collection (Keyworth)
Prefer to collect in person? Choose Free Local Collection at checkout.
Collection point:
Rise Pilates Studio
9 & 9a The Square
Keyworth, NG12 5JT
You’ll receive a pickup notification once your order is ready.
📦 Combined Orders
If your order contains multiple items, we’ll hold it until everything is ready and ship it together in one parcel.
🔄 Returns and Exchanges
If you need to return your order, return postage costs are the responsibility of the customer.
Original shipping charges (if any) are non-refundable.
(See our Returns Policy for full details.)
📬 Dispatch Days
Orders are shipped Monday to Friday.
Orders placed on weekends or bank holidays are processed the next working day.
If you have any questions about shipping or your order, feel free to get in touch - we’re always here to make sure your soles stay happy.