Privacy Policy

Last updated: 24th June 2025
 

At Hey Happy Soles, your privacy matters to us. We’re committed to keeping your personal information safe, secure, and only using it in ways that make your experience better. Here’s how we do that.
 

1. Who We Are

We’re Hey Happy Soles, a UK-based business bringing you colourful, functional grip socks for Pilates, yoga, and everyday joy.

Our website address is: www.heyhappysoles.co.uk
Email: heyhappysoles@gmail.com
 

2. What Information We Collect

We collect information you provide when you:

• Place an order

• Sign up for our newsletter

• Contact us via forms or email

• Enter a competition or promotion

• Interact with us on social media
   

This might include your name, email address, delivery address, phone number, payment details (processed securely via third-party providers), and your order history.
 

We also collect anonymous data through cookies to help improve our website experience.
 

3. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Keep you updated on your order status

• Respond to your queries or messages

• Send you special offers, updates, or Happy Mail (only if you’ve opted in)

• Improve our site and service through analytics
   

We never sell your data, and we only share what’s necessary with trusted third parties (like couriers and payment processors) to fulfil your orders or support our services.
 

4. Cookies & Tracking

We use cookies (not the delicious kind, unfortunately) to:

• Remember what's in your basket

• Understand how you use our site

• Tailor our marketing to what you actually care about

You can manage cookie preferences through your browser settings at any time.
 

5. Email Marketing

If you sign up to hear from us, we may send you emails about new products, exclusive discounts, or things we think will make you smile. You can unsubscribe at any time using the link at the bottom of our emails - no hard feelings.
 

6. Your Rights

Under UK data protection laws, you have the right to:

• Access the personal data we hold about you

• Ask us to correct or update your information

• Request we delete your data (unless we’re legally required to keep it)

• Withdraw consent for marketing at any time
   

Just drop us an email at heyhappysoles@gmail.com if you’d like to exercise any of these rights.
 

7. Keeping Your Info Safe

We take data security seriously and use secure systems to store and manage your information. Payment information is encrypted and processed securely by our third-party providers.
 

8. Third Parties

We may share limited data with:

• Payment processors (e.g. Shopify Payments, PayPal)

• Delivery companies (e.g. Royal Mail, DPD)

• Marketing platforms (e.g. email tools or Meta Ads)

• Analytics tools (e.g. Google Analytics)
   

They only use your data to help us provide a better service.
 

9. Updates to This Policy

We might tweak this policy from time to time, so it stays up to date with how we operate. If anything major changes, we’ll make it clear.
 

Questions?

Still got questions? We’re all ears (and socks).
Email us at heyhappysoles@gmail.com and we’ll get back to you.